remote support with one click

Remote Support with Glance

Remote support with Glance is a simple, groundbreaking way to see and control your customer's screen, remotely from your computer. Your tech support personnel can diagnose support issues remotely within seconds, and execute solutions while customers watch in awe. Going remote is easy, and it works whether your customer has a Glance account or not.

If you're on a PC, you can use Glance for remote support to streamline your overall support process – eliminating the need for inefficient verbal phone instructions or in-person visits.

Glance's unique, one-click remote approach will increase your support capacity and increase your bottom line – not to mention impress your customers. Best of all, this service comes free with every Glance account. Try it free now.

Remote Support Made Easy

The best thing about Glance is its simplicity – Glance remote support starts with one click, connecting instantly, and neither you nor your customer need any technical know-how or training to use Glance. Just focus on your support issue.

Remote Support with Glance Outshines the Competition

• Connect with your customers instantly – no software installation on their part.
• Simple, hassle-free interface your customers will love.
• Dependable technology works every time.
• Flat rate, unlimited-support pricing.
• We support the supporters (you) – and we answer on the first ring!

How to Conduct Remote Support with Glance

1. Propose a remote session during a phone call, chat or IM session
2. Click the Glance icon, and choose "Start Session - view guest's screen"
3. Have your guest browse to your Glance web page and type the 4 digit Session Key.

Once connected, get used to your customer saying (or typing) "cool," or "wow."  You see and control everything on your customer's screen. Remote support is that easy!

Try remote support yourself for free, or if you prefer, schedule a tour and we’ll show you!

5 Tips for Remote Support Sessions, from Glance

1. Gather info before starting the support session. Once you're in, you don't want an idle cursor. Listening to your customer before the session gives you a mental roadmap for what you need to do, allowing for a quick solution.
2. Practice, practice, practice. It's easy to think "I've handled this problem a thousand times before on the phone," but remote support is different – it's always a good idea to do a dry run of common support tasks, on a variety of platforms, before going remote with a real customer.
3. Encourage participation and active involvement. By explaining the support issue to your customer while controlling their screen, you're providing a complimentary mini-training session that could minimize the need for future support.
4. Great support is admitting when you don't know. Don't click around in an aimless trial-and-error fashion. If you don't know the solution in a reasonable amount of time, end the session and find someone who does.
5. Don't have a "remote" personality. No reason to be cold, distant and remote when performing remote support tasks. Controlling your customer's screen builds an uncommon bond – maximize this bond by letting your winning personality shine through!